Last update date: 15/03/2024
This privacy policy (the "Policy") aims to formalize our commitment to respecting the privacy of users of the website www.met4vape.fr (the "Site") operated by met4goods.
The Policy and the General Terms of the Site form a contractual whole. All capitalized terms not defined in this Policy are defined in the General Terms available here: https://met4vape.fr/en/content/3-conditions-of-use .
As part of the provision of our Site, we process your personal data in accordance with the General Data Protection Regulation 2016/679 of April 27, 2016 ("GDPR") and under the conditions set out below.
Personal data refers to any information relating to an identified or identifiable natural person. We collect and process personal data solely in connection with the provision of our Services or communication about these Services, in strict compliance with the GDPR.
We only collect personal data that is adequate, relevant, and limited to what is necessary in relation to the purposes for which they are processed. Thus, you will never be asked to provide personal data considered "sensitive," such as your racial or ethnic origins, political opinions, philosophical or religious beliefs.
By registering on the Site, you authorize us to process your personal data in accordance with the Policy. If you disagree with the terms of this Policy, please refrain from using the Site and the Services.
1. In what cases do we collect your personal data and what data is collected?
We may collect and retain your personal data, especially when you :
● browse the Site
● create an account
● make online payments
● contact us.
We use your personal data to enable the implementation and management of the Site's Services and to respond to your specific requests. We also use your personal data to operate and improve our Services, our Site, and our approach. This information is used only by us and allows us to better tailor our Services to your expectations.
If you have opted to receive emails and messages from us when creating your Account, you will receive electronic and alphanumeric messages about our products and promotions. We will then use the personal data you provided during your registration. You can unsubscribe from these mailings at any time.
1.1 Site Navigation
Connection Data. Every time you connect to our Site, we collect personal data such as your IP address and MAC address of your computer, the date and time of connection, as well as information about the browser you are using.
Navigation Data. We also collect information to identify how you access the Site, which pages are viewed, and for how long. In this context, we may use Cookies as specified in paragraph 6 below.
1.2 Account Creation
Access to certain of our Services requires prior creation of an Account. In accordance with the General Terms and Conditions, you will be asked to provide a certain amount of personal data when creating your Account, including your names, address, email address, and telephone number.
1.3 Payment
Some of the available Services are paid. To this end, you agree that we may use external service providers who may collect personal data in order to facilitate the proper functioning of credit card payment processing services or any other payment method and, where applicable, the delivery of products or services.
To pay for your purchase, you must provide your billing details as well as your payment details, including your credit card number, expiration date, security code, and the cardholder's name in the case of credit card payment.
You may also be asked to provide your telecom operator's name, your mobile phone model, and a valid mobile number in order to provide purchase instructions directly through your mobile phone.
We retain details of your payments, as well as the details of the purchases you make. Transaction details are stored either in our systems or with the external provider. This retention is carried out for internal purposes, including accounting, compliance, and legal purposes, in accordance with paragraph 5 of this Charter.
1.4 Subscription to our Newsletter
When creating your Account, you can give your prior consent to receive our newsletters concerning news, new products, services, and promotions, as part of the Services.
You can also consent directly to receiving our newsletters by providing your email address in the designated areas on the Site.
In any case, you have the right to withdraw your consent to receive such newsletters at any time and at no cost under the conditions set out in paragraph 6 of the Charter.
1.5 Contacts
In order to follow up on requests you may make to our Customer Service and to confirm information about you, we may use your first name, last name, email address, and phone number.
2. How do we protect your personal data?
We have implemented technical and organizational security measures to ensure the security, integrity, and confidentiality of all your personal data, in order to prevent them from being distorted, damaged, or accessed by unauthorized third parties. We ensure an appropriate level of security, taking into account the state of knowledge, implementation costs, and the nature, scope, context, and purposes of the processing, as well as the risks and their probability.
However, it is specified that no security measure is infallible, and we are unable to guarantee absolute security for your personal data.
Furthermore, it is your responsibility to ensure the confidentiality of the password allowing you to access your Account. Do not share this information with anyone. If you share your computer, remember to log out before leaving a Service.
3. In what cases do we share your personal data?
3.1 Sharing your personal data with third-party companies
During your navigation on the Site, your personal data may be transmitted to external service providers. These third parties provide a service on our behalf and in our name in order to enable the proper functioning of credit card payments and other Services.
No transfer of personal data is made outside of the European Union.
Except in cases where a third party asks you to accept a privacy policy and terms of use that are specific to them, third-party companies that have been provided with your personal data have committed to processing your personal data only for the implementation of our Services.
We will never share your personal data with third-party companies for marketing and/or commercial purposes without obtaining your prior consent.
3.2 Sharing with authorities
We may be required to disclose your personal data to administrative or judicial authorities when such disclosure is necessary for the identification, apprehension, or prosecution of any individual likely to harm our rights, any other user, or a third party. We may also be legally obliged to disclose your personal data and cannot oppose it in this case.
4. How long do we retain your personal data?
We will only retain your personal data for the duration of your registration on the Site to ensure your identification when logging into your Account and to enable the provision of the Services.
Thus, if you unsubscribe from the Site, your personal data will be deleted and only kept as an archive for the purpose of establishing the proof of a right or a contract.
In any case, we will retain your personal data for a period not exceeding that necessary in light of the purposes for which they are processed in accordance with the uses set out in this Charter and in compliance with laws and regulations.
5. Cookies: how do we use them?
5.1 What is a cookie?
A cookie is a text file that may be deposited in a terminal when consulting an online service with a browsing software. A cookie file allows its issuer, during its validity period, to recognize the terminal concerned each time that terminal accesses digital content containing cookies from the same issuer.
In any case, cookies placed on your browsing terminal with your consent are destroyed 13 months after being deposited on your terminal.
5.2 What are the cookies issued on our Site used for?
The cookies we issue allow us to:
● to establish statistics and volumes of traffic and use of the various components of our Site (sections and content visited, navigation paths), allowing us to improve the interest and ergonomics of the Site and, if necessary, of our products and services;
● to adapt the presentation of our Site to the display preferences of your terminal (language used, display resolution, operating system used, etc.) during your visits to our Site, based on the hardware and software for viewing or reading that your terminal includes;
● to store information related to a form that you have filled out on our Site (registration or access to your account) or to products, services, or information that you have chosen on our Site (subscribed service, content of a shopping cart, etc.);
● to allow you to access reserved and personal areas of our Site, such as your Account, using identifiers or data that you may have previously entrusted to us and to implement security measures, for example when you are asked to log in again to access content or a service after a certain period of time.
During your navigation on the Site, social media cookies may be generated, notably through the share buttons that collect personal data.
During your first visit to the Site, a cookies banner will appear on the homepage. A clickable link allows you to learn more about the purpose and functioning of cookies and directs you to this Charter. Continuing to browse another page of the site or selecting an element of the Site (including: image, text, link, etc.) signifies your acceptance of the deposit of the cookies mentioned on your computer.
5.3 How can you control the cookies used?
You can configure your browser software at any time so that cookies are stored on your terminal or, conversely, rejected (either systematically or depending on the issuer). You can also configure your browser software so that you are offered the option to accept or reject cookies on an ad hoc basis, before a cookie is stored on your terminal.
Attention: any settings you make may affect your Internet browsing experience and your access conditions to certain services requiring the use of cookies. We decline any responsibility regarding the consequences related to the degraded operation of our services resulting from the inability to save or consult cookies necessary for their operation and which you have refused or deleted. This would be the case if you attempted to access our content or services that require you to identify yourself. This would also be the case if we (or our service providers) could not recognize, for technical compatibility purposes, the type of browser used by your terminal, its language and display settings, or the country from which your terminal appears to be connected to the Internet.
5.4 How to configure your browsing software?
For managing cookies and your choices, the configuration of each browser is different. It is described in your browser's help menu, which will allow you to find out how to modify your cookie preferences. Below are instructions for the main browsers.
Internet Explorer / Edge
In Internet Explorer, click the Tools button, then Internet Options.
Under the General tab, under Browsing History, click Settings.
Click the View files button.
Firefox
● Go to the browser's Tools tab and select the Options menu
● In the window that appears, select Privacy and click Show Cookies
Safari
●Access Settings via the browser menu (Safari > Preferences)
●Click on Privacy.
Google Chrome
●Access Settings via the button to the right of the URL bar or via the browser menu (Chrome > Preferences).
●Select Advanced Settings
●Click on Content Settings and then on Cookies.
For more information on cookies, you can visit the CNIL website.
6. What are your rights?
You are the only ones who have provided us with the data in our possession, through the Website. You have rights over your personal data. In accordance with the regulations on the protection of personal data, in particular Articles 15 to 22 of the GDPR, and after proving your identity, you have the right to ask us for access to the personal data concerning you, their rectification, or deletion.
Furthermore, within the limits set by law, you also have the right to object to processing, to limit it, to decide the post-mortem fate of your data, to withdraw your consent at any time, and to the portability of the personal data provided.
You can contact our Services to exercise your rights at the following email address : contact@met4vape.fr], attaching a copy of an identity document to your request.
Furthermore, you can unsubscribe from our newsletter at any time by clicking on the unsubscribe link at the bottom of each email. You can also unsubscribe by sending a message to the following address: contact@met4vape.fr.
7. Can we modify the Charter?
We reserve the right to modify the Charter at any time. It is therefore recommended that you consult it regularly. In the event of modification, we will publish these changes on this page and in places that we consider appropriate depending on the subject and importance of the changes made.
Your use of the Site after any modification means that you accept these modifications. If you do not accept certain substantial modifications to this Charter, you must stop using the Site.
8. Data Protection Officer and contact
For any question regarding your personal data or if you wish to delete your Account, please contact us at the following postal address: by email at contact@met4vape.fr.
9. The National Commission on Informatics and Liberties ("CNIL")
We remind you that you can contact the CNIL directly on the CNIL website or by mail at the following address: National Commission on Informatics and Liberties (CNIL), 3 Place de Fontenoy - TSA 80715, 75334 PARIS CEDEX 07.